Terms of service

By entering into this agreement you agree to be bound by the following terms and conditions (defined as “Terms of Service”, also referred to as “Terms”) of DM Digital S.r.l., a company incorporated and existing under the laws of Italy with VAT IT03895390361 (“Lucen Software,” “Lucen,” “we,” “us,” and “our”). If you do not agree to all the terms and conditions under this agreement, then you shall not be able to access or use Lucen’s websites and software platforms, including, without limitation, the application known as Lucen Track (the “Application”) (collectively, the “Software”) or the use of such Software and services provided in conjunction therewith (the “Services”).

Our Terms of Service includes our Data Processing Agreement (“DPA”), which are incorporated herein by reference, and may be consulted at any time at the following URL: www.lucensoftware.com/legal/track/data-processing-agreement.

If you are agreeing to these Terms on behalf of a company, organization or other legal entity, you represent and warrant that you are authorized to both (i) agree to these Terms on behalf of that company, organization or legal entity and (ii) bind such company, organization or legal entity to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity).

Lucen reserves the right to update and change the Terms of Service from time to time without notice. Any new features to the current the Software or the Services, including the release of new tools and resources, shall be subject to these Terms of Service. Continued use of the Software and the Services after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: www.lucensoftware.com/legal/track/terms-of-service.

Lucen Track, a product of Lucen, is a time-tracking tool that allows users to keep records of the specific amount of time spent on different projects.

Violation of any of the terms in these Terms of Service may result in the termination of your workspace.

1. Creating a Lucen Track workspace and use of Service

The following requirements apply to your use of the Software and the Services:

• You must be 18 years or older to create a workspace and use Lucen’s Software and Services.
• You must be a human. Workspaces registered by “bots” or other automated methods are not permitted.
• You must provide all information requested in order to complete the signup process. You will not provide any false information.
• Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as needed.
• You are responsible for maintaining the security of your username and password. Lucen cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
• You own all content and information posted and are solely responsible for any activity that occurs under your workspace.
• You may not use the Software or the Services for any illegal or unauthorized purpose. You must not, in the use of the Software or the Services, violate any laws in your jurisdiction or in Italy, including but not limited to copyright laws (please see Section 9 for other details).
• You must ensure that any person who uses the Software and the Services under your workspace complies with these Terms of Service.
• You are responsible for notifying us at track-support@lucensoftware.com if you become aware of any unauthorized use of or access to your workspace. You understand and agree that we may require you to provide information that may be used to confirm your identity and help ensure the security of your workspace. Lucen will not be liable for any loss, damages, liability, expenses or attorneys’ fees that you may incur as a result of someone else using your username, either with or without your knowledge and/or authorization, regardless of whether you have or have not advised us of such unauthorized use. You will be liable for any losses, damages, liability, expenses and attorneys’ fees incurred by Lucen or a third party due to someone else using your username.

2. Privacy Policy

We’ve made every attempt to collect as little information as possible from you.

Regardless, the information we collect from you is for our use, and only for our use. We will never sell, rent, give-away, barter, trade, or misappropriate your information intentionally in any way.

However, if you registered a company workspace or a non-profit workspace, you give us a perpetual world-wide license to use your company’s assets and logos, unless we agree in writing otherwise. These assets and logos will be used purely for marketing and sales efforts, such as being displayed on the homepage.

Payment and billing information collected during payment are collected by our payment processor, and is collected only for the purpose of conducting the transaction.

Please note that if you export any data, such information will no longer be under Lucen’s control and, therefore, is no longer protected under our privacy policy.

Further information regarding our privacy policy can be found at www.lucensoftware.com/legal/track/privacy-policy.

3. Payment, Refunds, Upgrading and Downgrading Terms

By creating a workspace, you agree to pay Lucen the fees indicated to you when you registered in exchange for the Services and use of the Software.

The Services and use of the Software are billed in a “pre-paid” form, and are non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for unused months. In order to treat everyone equally, no exceptions will be made.

Upgrades occur immediately (upon successful payment processing).

All prices quoted are in U.S. Dollars. Additional taxes (VAT) could be added depending on your country. Prices are accessible from www.lucensoftware.com/pricing/track.

Payments can be made with credit card.

We reserve the right to change the payment terms and fees without notice. Such change will be applicable as of the following subscription period. Workspaces owners can cancel the current subscription and/or delete the workspace at any time.

Downgrading your Services may cause the loss of content, features, or capacity of your workspace. Lucen does not accept any liability for such loss. You are responsible for backing up content prior to a subscription downgrade.

4. Modifications to the Services and Prices

Lucen reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Software or the Services (or any part thereof) with or without notice.

Lucen shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Software or the Services.

5. Cancellation and Termination

Workspaces owners can at any time cancel the current subscription and/or delete the workspace. By cancelling your subscription or deleting your workspace you will not receive any rights to request a refund for the sums already paid for the Software or the Services. All of your content will be immediately deleted from the Software and the Services provided upon cancellation, in accordance with the terms and conditions set forth below.

Lucen, in its sole discretion, has the right to suspend or terminate your workspace and refuse any and all current or future use of the Software or the Services, or any other Lucen service, for any reason at any time. Such termination will result in the deactivation or deletion of your workspace or your access to your workspace, and the forfeiture and relinquishment of all content in your workspace. Lucen reserves the right to refuse service to anyone for any reason at any time.

In any case of termination of the Software or the Services, Lucen will give you advance notice that your content will be deleted and you will be given a final chance to download your content. Please act promptly once this notice is received, as this will be the last chance for you to download your content and the cancellation will result in the immediate deletion of your content.

The information cannot be recovered once your workspace is deleted, so please ensure you have made backups of any information you want to keep.

6. Copyright and Content Ownership

We do not claim any intellectual property rights over the material you provide to the Software or the Services. Your profile and the materials you upload remain yours.

However, if you are or have been invited to a workspace, you acknowledge and agree that the workspace owners own all of the content that you submit or upload to the Software or the Services and control your use of the Software or the Services in accordance with applicable local laws, including but not limited to adding or removing you from a team, enabling or disabling third-party integrations, managing permissions, and accessing, modifying, or removing content that you submit or upload to the Services.

Lucen does not pre-screen content, but Lucen and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Software or the Services.

We may, but have no obligation to, remove content and workspaces containing content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or which violate any party’s intellectual property or these Terms of Service.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Lucen customer, employee, member, or officer will result in immediate workspace termination.

While Lucen prohibits such conduct and content on the Software, you understand and agree that Lucen cannot be responsible for the content posted by users on the Software and you nonetheless may be exposed to such materials. You agree to use the Software and the Services at your own risk.

7. Intellectual Property

The look and feel of the Software and the Services, is copyrighted © 2020 DM Digital Software S.r.l. All rights reserved. No intellectual property of Lucen or any third party is transferred, and all right, title and interest in and to such property will remain (as between the parties) solely with Lucen. Lucen, its logo, and all other trademarks, service marks, graphics and logos used in connection with Lucen, or the Software or the Services are trademarks or registered trademarks of Lucen or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Software or the Services may be the trademarks of other third parties. Your use of the Software and the Services grants you no right or license to reproduce or otherwise use any Lucen or third-party trademarks. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from Lucen.

If you download or use the Software or the Services, such as a stand-alone software product, an app, or a browser plugin, you agree that from time to time, the Software or the Services may download and install upgrades, updates and additional features from Lucen in order to improve, enhance, and further develop the Software or the Services.

You will not modify, create derivative works of, decompile, or otherwise attempt to extract source code from us, unless you are expressly permitted to do so under an open source license, or we give you express written permission.

8. Jurisdiction and sole competent court

The court of Modena, Italy, is the sole competent court; Italian law is this contract’s jurisdiction.

9. General Conditions

Technical support is only available via email. Lucen shall use reasonable efforts to respond within one business day. Emails received are kept on our systems for 1 year and then deleted.

You understand that Lucen uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Software and the Services.

You must not modify, adapt or hack the Software or the Services or modify another website so as to falsely imply that it is associated with the Software, the Services, Lucen, or any other Lucen service.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Software or the Services, use of the Software or the Services, or access to the Software or the Services without the express written permission by Lucen.

You understand that the technical processing and transmission of the Software and the Services, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You must not upload, post, host, or transmit unsolicited email, short-message-service messages, or “spam” messages. You must not transmit any worms or viruses or any code of a destructive nature.

If your bandwidth usage exceeds 500 megabytes/month, or significantly exceeds the average bandwidth usage (as determined at the sole discretion of Lucen) of other Lucen customers, we reserve the right to immediately disable your workspace or throttle your file hosting until you can reduce your bandwidth consumption.

Written notices include, but are not limited to, emails.

If a separate agreement is signed between the Customer and Lucen, such agreement will prevail over these Terms of Service, unless otherwise specified in the agreement. If you are invited to a workspace created by a Customer, you may be subject to different terms and conditions in accordance with the agreement signed between that Customer and Lucen.

10. General Representation and Warranty

Your use of the Software and the Services is at your sole risk. The Software and the Services are provided on an “as is” and “as available” basis. Lucen does not warrant that (a) the Software and the Services will meet your specific requirements, (b) the Software and the Services will be uninterrupted, timely, secure, or error-free, (c) the results that may be obtained from the use of the Software and the Services will be accurate or reliable, (d) the quality of any products, services, information, or other material purchased or obtained by you through the Software and the Services will meet your expectations, or (e) any errors in the Software and the Services will be corrected.

You represent and warrant that (i) your use of the Software and the Services will be in strict accordance with our Privacy Policy, with these Terms of Service, and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or another governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from Italy or the country in which you reside) and (ii) your use of the Software and the Services will not infringe or misappropriate the intellectual property rights of any third party.

11. Confidentiality Information

Lucen and you each agree that all confidential information provided by either party to the other, including without limitation proprietary information or data, trade secrets (including, without limitation, various computer systems and programs, techniques, developments, improvements, inventions, and processes), and non-public information about the Software or the Services (collectively, “Confidential Information”) will be used by the receiving party solely for the purposes contemplated by these Terms of Service, the Privacy Policy, and any other agreement between you and Lucen (the “Customer Contracts”), except as otherwise explicitly set forth in the Customer Contracts. The receiving party will keep all Confidential Information strictly confidential and will not disclose it, in whole or in part, without the providing party’s prior written consent, except that the receiving party may disclose Confidential Information to its employees, contractors, and agents assigned to this project (collectively, “Representatives”) who have a need to know for such purposes and who are bound by confidentiality and non-use obligations at least as stringent as those in these Terms of Service; the receiving party will be responsible for any breach of this Section by its Representatives. Confidential Information does not include information that (a) is already in the public domain or known by the receiving party at the time of disclosure by the providing party, (b) subsequently becomes available to the public or known by the receiving party without breach of this Section, (c) is independently developed by the receiving party without use of the Confidential Information, or (d) is otherwise permitted to be disclosed pursuant to these Terms of Service and the Customer Contracts. Each receiving party will use commercially reasonable security measures to prevent unauthorized disclosure of or access to Confidential Information.

A receiving party may disclose Confidential Information to the extent required by applicable law or regulation or by court or administrative order, provided that (to the extent legally permitted) it gives the providing party prior written notice and reasonably cooperates (at the providing party’s expense) with the providing party’s efforts to seek a protective order or other appropriate remedy or confidential treatment, and in all events discloses only the minimum Confidential Information required. Each party acknowledges that any breach or threatened breach of this Section would cause the providing party irreparable harm for which monetary damages are an inadequate remedy, and the providing party will be entitled to seek immediate injunctive relief, specific performance, and other equitable relief (without the necessity of posting bond or other security, to the maximum extent permitted by law), in addition to any other rights and remedies available at law or in equity.

Nothing in these Terms shall be construed to amend, modify, limit, waive, or otherwise affect any rights or obligations of either party under the Customer Contracts.

12. Limitation of liability

You expressly understand and agree that Lucen shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if Lucen has been advised of the possibility of such damages), resulting from: (a) the use of or the inability to use the Software or the Services; (b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Software or the Services; (c) unauthorized access to or alteration of your transmissions or data; (d) statements or conduct of any third party on the Software; (e) or any other matter relating to the Software or the Services. In no event shall Lucen be liable for any amounts exceeding the amount paid to it under these Terms of Service.

13. Indemnification

You agree to indemnify and hold harmless Lucen, its contractors, its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Software and Services, including but not limited to your violation of this Agreement.

The failure of Lucen to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitute the entire agreement between you and Lucen and govern your use of the Software and Services, superseding any prior agreements between you and Lucen (including, but not limited to, any prior versions of the Terms of Service).

Questions about the Terms of Service should be sent to track-support@lucensoftware.com.

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Last update: May 5, 2026