Software end user license agreement
This page sets forth the Software End User License Agreement (the “Terms” or “EULA”) that governs your use, individually (“User”) or on behalf of any organization or other entity on whose behalf you accept these Terms (an “Organization”; together, “you,” “your,” or “Customer,”), of the software linking to this page or accompanying a README file with this EULA (the “Software”), and the subscription-based project management reporting and applications (the “Applications”) owned by Office Timeline, LLC dba Lucen Software, a Washington limited liability company (“Lucen Software,” “Lucen,” “we,” or “us”). The Software and the Applications, together with any information or other content available on or through them (the “Content”), are collectively referred to as the “Service.” Certain parts of the Service may be subject to supplemental terms and conditions (the “Supplemental Terms”), including, without limitation the Privacy Policy and Terms of Service between Customer and Lucen, which, together with these Terms, constitute the entire agreement between you and Lucen with respect to the Service (the “Agreement”).
BY CLICKING A BOX INDICATING ACCEPTANCE OF THIS EULA OR DOWNLOADING OR USING THE SOFTWARE, THIS EULA FORMS A BINDING LEGAL AGREEMENT BETWEEN YOU AND ANY ORGANIZATION OR OTHER ENTITY ON WHOSE BEHALF YOU ACCEPT THESE TERMS AND CONDITIONS AND LUCEN, AND WILL GOVERN YOUR DOWNLOAD AND USE OF THE SOFTWARE OR SERVICE. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS EULA, DO NOT DOWNLOAD OR USE THE SOFTWARE OR SERVICE.
ANY INDIVIDUAL AGREEING TO BE BOUND BY THIS EULA ON BEHALF OF AN ORGANIZATION OR OTHER LEGAL ENTITY REPRESENTS THAT SUCH INDIVIDUAL HAS THE AUTHORITY TO BIND SUCH ENTITY TO THE TERMS AND CONDITIONS CONTAINED HEREIN.
YOU SHALL NOT DOWNLOAD OR USE THE SOFTWARE OR SERVICE WITHOUT PRIOR WRITTEN CONSENT OF LUCEN IF YOU ARE OR BECOME A DIRECT COMPETITOR TO LUCEN OR ITS AFFILIATES.
1. Software
1.1 License. Lucen grants Customer a non-exclusive, non-commercial, non-transferable, limited license to download and use the Software on a device you own or lawfully control for Customer's own internal business purposes. The Software, including software embedded in the Software, is licensed, not sold, to Customer. This Software may include some third-party software; please see Section 1.2 for additional notices required by certain third-party licensors.
1.2 Restrictions. You shall use the Software strictly in compliance with this EULA and applicable laws and regulations, and shall promptly notify Lucen of any known unauthorized use. Your use of the Software is subject to Lucen’s Terms of Service and Privacy Policy. You shall not commercially sell, resell, license, sublicense, distribute, or frame the Software to a third party.
1.3 Updates and Support. Lucen may modify, upgrade or otherwise update the Software at any time. Lucen may provide support for the Software but has no obligation to furnish such support to Customer and may cease to offer such support at any time without notice. You acknowledge that no third party (e.g., Alphabet Inc., Microsoft Corporation, etc.) has an obligation to furnish any support in connection with the Software or your device.
1.4 Compatible Devices and OS. The Software is only available for installation and use on certain devices and operating systems. The Software and Service may identify compatible devices and operating systems, however, determining whether Customer’s device and operating system are compatible with the Software is solely Customer's responsibility.
1.5 Electronic Messaging. By downloading and using the Software, Customer authorizes Lucen to send Customer (including via email and push notifications) information regarding the Software and the subscription-based services being provided by Lucen in conjunction therewith (the “Subscription Services”, including: (a) notices about Customer’s use of the Software, the Applications, and Subscription Services and violations of this EULA; (b) updates to the Software, the Applications, and Subscription Services; and (c) promotional information and materials regarding Lucen's products and services. As may be provided in the information sent or the settings or account information section of the Software, the Applications, or the Subscription Services, Customer may be able to adjust Your notification and messaging preferences, including unsubscription.
1.6 User Accounts. You will be required to submit certain information about yourself and your Organization to validate that both meet the criteria for access. Such access may be granted or revoked at any time at Lucen’s discretion. You represent and warrant that (i) all information provided is complete, accurate and up-to-date, (ii) you will promptly notify Lucen of any changes to the information provided, and (iii) you have all required authorizations and consents necessary to share all information, data, reports, images and any and all other materials whatsoever that you share on or through the Software, whether publicly posted, privately transmitted or otherwise made available on or through the Site (collectively, “User Content”).
1.7 Login Credentials. Once you have been approved, you will be provided a user ID and prompted to select a password (collectively, your “Login Credentials”) to access your account. You will be solely responsible (i) for maintaining the confidentiality of your Login Credentials, (ii) for any activity conducted using your Login Credentials or account, and (iii) to notify Lucen of any known or suspected unauthorized disclosure or use of their Login Credentials, unauthorized access to their account, or any other known or suspected breach of security. Each User obtains their own Login Credentials in order to access the Software. You may not share your Login Credentials or allow anyone to access the Software using your credentials. A User’s right to access and use this Software is not transferable to any other person. Using another person’s Login Credentials or permitting another person to use your Login Credentials constitutes a breach of this Agreement and may result in immediate suspension or termination of your authorization to use the Software.
2. Privacy
1.8 Additional Users. If your Organization requires Login Credentials for more than one user, you may request additional access by providing the requisite information for the additional user. Lucen may grant or withhold approval for all access requests in its discretion.
In order to provide the Software and its extension or integration to the Applications and Subscription Services, Lucen may collect certain information about Customer and Customer’s device, including name, email address, employer, and technical and telemetry data related to your use of the Software. Lucen uses and protects that information in accordance with the Privacy Policy available www.lucensoftware.com/legal/timeline/privacy-policy.
3. DISCLAIMER
EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES EXPRESSLY STATED IN THIS EULA, LUCEN MAKES NO REPRESENTATIONS AND DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING: (A) LUCEN SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLIANCE WITH LAWS, NON-INFRINGEMENT, AND ACCURACY; (B) LUCEN DOES NOT WARRANT THAT THE SOFTWARE WILL BE ERROR-FREE OR OPERATE WITHOUT INTERRUPTIONS OR DOWNTIME; AND (C) YOUR DOWNLOAD AND USE THE SOFTWARE IS AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR DEVICES OR FOR LOSS OF DATA THAT RESULT FROM THE DOWNLOAD OR USE OF THE SOFTWARE.
4. LIMITATION OF LIABILITY
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL LUCEN BE LIABLE FOR ANY LOST PROFITS, LOSS OF DATA, INABILITY TO USE, OR PERFORMANCE OF THE SOFTWARE, INCLUDING ANY SERVICE OR CONTENT AVAILABLE ON OR THROUGH THE SOFTWARE, GOODWILL, OR REVENUES OR FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, COVER, BUSINESS INTERRUPTION, OR PUNITIVE DAMAGES IN CONNECTION WITH ANY CLAIM OF ANY NATURE, WHETHER IN CONTRACT, TORT, OR UNDER ANY THEORY OF LIABILITY, ARISING UNDER THIS EULA, EVEN IF LUCEN HAS GIVEN YOU ADVANCE NOTICE OF SUCH POSSIBLE DAMAGES OR IF LUCEN’S REMEDY OTHERWISE FAILS OF ITS ESSENTIAL PURPOSE.
Lucen’s maximum total liability towards the Customer and its Authorized Users for all claims under these Terms or otherwise in relation to the Service, whether in contract, tort, or otherwise, will not exceed THE GREATER OF ONE HUNDRED U.S. DOLLARS OR THE FEES PAID BY YOU TO LUCEN FOR THE SOFTWARE DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE ON WHICH THE LIABILITY AROSE. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.
5. Suspension and Termination
Lucen reserves the right to restrict or prohibit Customer to download or use the Software at any time based on the status of Customer’s Service account under the Terms of Service. Customer acknowledges and agrees that if Customer’s Service account is suspended or terminated, Customer will no longer download or use the Software and your access to data, information, and content that is stored within the Service may be restricted or prohibited.
6. General
6.1 Compliance. You represent and warrant that: (a) You are not located in a country that is subject to a United States Government embargo, or that is on Title 15, Part 740 Supplement 1 Country Group E of the United States Code of Federal Regulations; (b) You are not located in a country that has been designated by the United States Government as a “terrorist supporting” country; and (c) You are not listed on any United States Government list of prohibited or restricted parties. You further agree not to download or transport the Software to or use the Software in any such country. You agree to immediately notify Lucen if your status changes with respect to these representations and warranties.
6.2 Feedback. You grant Lucen a worldwide, irrevocable, perpetual, sublicensable, transferable, non-exclusive license to use and incorporate into Lucen’s products and services any feedback or suggestions for enhancement that Customer provides to Lucen (“Feedback”), without any obligation of compensation. Feedback is provided by Customer “as-is,” without representations or warranties, either express or implied, including any warranties of merchantability or fitness for a particular purpose. You also waive any moral rights you may have in the Feedback.
6.3 Governing Law. This EULA is governed by and construed in accordance with the laws governing the state of Washington as detailed in the Terms of Service.
6.4 Entire Agreement. This EULA represents the entire agreement between Lucen and User with respect to the Software. Your access to and use of the Service remains subject to the agreement between Customer and Lucen governing such access and use (the “Terms of Service”) and the Privacy Policy. With respect to User’s use of the Software, to the extent the Terms of Service or Privacy Policy conflicts with this EULA, the terms of this EULA will control.
6.5 Revisions. Lucen reserves the right to revise this EULA at any time and for any reason and will provide reasonable notice of any significant changes to the Customer. Lucen will post the most current version of this EULA on its website. Customer is responsible for complying with the updated terms posted online at Lucen’s website even if these updated terms appear online at Lucen’s website before being posted on the Software. Your continued use of the Software after Lucen publishes notice of changes to this EULA indicates Customer’s consent to the updated terms.
7. Third Parties
7.1 If Customer separately procures services, applications, or content from a third party (“Third-Party Products”) for use with the Software, any such use is subject to the end-user license or use agreement that Customer accepts from or establishes with the third party. Lucen has no liability with respect to your procurement or use of Third-Party Products or combination of Third-Party Products with the Software. Lucen (i) is not responsible for, nor does it make any representations or warranties regarding, any features or functionality, products or services, data or other content associated with any such Third-Party Products. Neither Lucen nor any affiliate of Lucen is responsible or liable, whether directly or indirectly, for any damage or loss incurred or suffered by any User in connection with any such Third-Party Products or any website or web-based resource associated with any such Third-Party Products. User hereby acknowledges and agrees that any and all use of a Third-Party Products and/or a website and/or web-based resource associated with any such Third-Party Products at the User’s sole risk.
Last updated: May 5, 2026